Gartner Ccaas Magic Quadrant 2025 List. Gartner, magic quadrant for contact center as a service, drew kraus, pri rathnayake, megan fernandez, pankil sheth, jason bridge, 28 october 2025. The 2025 gartner ® magic quadrant™ for ccaas evaluates nine vendors on their completeness of vision and ability to execute.

Nice) today announced that gartner has recognized nice as a leader in the 2025 gartner magic quadrant for contact center as a service (ccaas) report. Gartner evaluations follow specific criteria to analyze ccaas solutions for.